Question 1

How does the first-order offer work?

Accepted Answer

Eligible new customers receive 15% off the first standard-checkout order plus free standard shipping. Eligibility is checked using the checkout email. The offer cannot be combined with another discount, and the final total is shown before payment.

Question 2

Who can shop standard catalog products?

Accepted Answer

Standard catalog products are available through the Strand Bio checkout flow when the product record is eligible for cart checkout.

Question 3

Are products available for human consumption?

Accepted Answer

No. Strand Bio presents product records for research catalog purposes only. Product pages do not provide human-use, treatment, dosing, administration, or diagnostic guidance.

Question 4

What is shown on product records?

Accepted Answer

Product records show catalog details such as product name, vial size, molecule class, price per vial, and access status.

Question 5

How does checkout work?

Accepted Answer

Eligible catalog items can be added to cart and checked out through Stripe. Checkout collects payment, shipping details, applicable tax, and order confirmation.

Question 6

How are shipping and tax handled?

Accepted Answer

Eligible first orders receive free standard shipping. Otherwise, standard shipping is $8.95 and orders with a product subtotal of $150 or more qualify for free standard shipping. Applicable tax and the final total are shown before payment.